Import your orders, match your shipping labels automatically, and pack on camera. Every box gets a timestamped clip tied to its buyer and tracking number: evidence that ends "item never arrived" and "wrong item" claims before they cost you a cent.
Platforms side with buyers by default. Without evidence, every dispute is a refund, a lost item, and a hit to your seller record.
Tracking says delivered; the buyer says otherwise. With no proof of what left your table, you eat the refund and the product.
Swap scams and wrong-item claims are a numbers game played against busy sellers. A clip of the exact item going into the exact labeled box ends the conversation.
At volume, packing from memory produces mistakes, and your mistakes are indistinguishable from fraud on the buyer's screen. Scan-to-pack makes the mix-up impossible.
From a pile of finished orders to per-package video proof, without changing how you pack.
Drop in a Shopify order export, a live-show report, or any CSV with buyers and items. PackVOD builds the packing queue: buyers grouped, items counted, day by day, store by store. Re-import anytime: only new orders are added, never duplicates.
Shopify exports auto-detected
Upload your shipping-label PDFs and PackVOD reads each label's tracking number and recipient, then links it to the right buyer automatically. It can even re-order your labels into buyer order so packing flows straight down the list.
Works with Pirate Ship, ShipStation & platform labels
Scan a label and that buyer's items appear next to your live camera feed. Pack while it records, check off each item, and the clip saves against that tracking number. Multiple stations, multiple packers, one shared folder keeping everyone in sync.
Any webcam · barcode scanner optionalA claim lands weeks later? Search the buyer or scan the tracking number, pull the exact packing clip, and reply with evidence instead of apologies. Your call whether to send it to the buyer, the platform, or your team.
Lookup by buyer, item, or tracking #Recording is the easy part. PackVOD runs the queue, the labels, the checklist, and the team, so the proof takes care of itself.
Scan any shipping label and that buyer's items appear next to your camera feed. Check each one off as it goes in the box, and the clip saves itself under that tracking number.
Every recording is filed under the buyer, the items, and the tracking number. When a claim shows up weeks later, the right clip is one search away, not a scroll through hours of footage.
Import your orders and they sort into a packing queue per store, per day. Live shows stay together as one show.
PackVOD reads the tracking number and buyer straight off your label PDFs. No typing, no spreadsheets.
Point every packing station at one shared folder and progress, labels, and clips stay matched. No per-seat fees.
One click resorts your uploaded label PDF to match the queue, packing slips attached.
Drop in each morning's export and only the new orders land. Duplicates can't happen.
Everything lives in a folder you choose, on your own drive. We never see your orders, labels, or footage.
Cloud recording services meter every stored hour and quietly delete your evidence after a few months, right when a chargeback finally lands. PackVOD writes video to your own folder: local disk, NAS, or the cloud drive you already pay for.
Against cloud pack-recording services, and against the phone-camera-and-hope method.
| PackVOD | Cloud pack recorders | Phone camera + memory | |
|---|---|---|---|
| Price | $35/mo flat · first month free | $60–$149/mo + storage add-ons | "Free" until the first lost dispute |
| Video storage | Your drive: unlimited, $0 | Metered by the stored hour | Camera roll chaos |
| Retention | Forever. They're your files | Auto-deleted after ~6 months | Until you need space |
| Stations / users | Unlimited, folder-synced | Capped by plan tier | — |
| Order import | Shopify, Whatnot, TikTok Shop, eBay, any CSV | Varies | Manual |
| Label matching | Automatic: OCR reads tracking + recipient | Order-ID tag only | ✗ |
| Per-item pack checklist | ✓ with packed / refund / pending status | ✗ | ✗ |
| Dispute lookup | By buyer, item, or tracking # | By order ID | Scroll and pray |
| Where footage lives | On your own drive | Their cloud | Your phone |
Cloud-recorder pricing and retention reflect published plans of leading pack-recording services, July 2026.
No storage meters. No user caps. No retention countdown. Less than the margin on one saved dispute.